Return & Refund Policy – Rafir Dokan

1. Return Eligibility (Physical Products)

• Timeframe: Customers may request a return within 7 days of receiving the product.

• Condition: Items must be unused, in their original packaging, and in the same condition as received.

• Proof of Purchase: A valid receipt or proof of purchase is required.

2. Return Process

• Initiation: Log in to your Rafir Dokan account and navigate to the order history to initiate a return request.

• Reason: Provide a valid reason for the return.

• Approval: Once the return request is reviewed and approved, instructions for returning the item will be provided.

3. Refunds

• Processing Time: Refunds are processed within 7 business days after the returned item is received and inspected.

• Method: Refunds will be issued to the original payment method used during the purchase.

• Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

4. Exchanges

• Eligibility: Exchanges are subject to product availability. If the desired item is out of stock, a refund will be processed instead.

• Process: To initiate an exchange, follow the same steps as the return process and specify that you wish to exchange the item.

5. Vendor-Specific Policies

• Individual Vendor Policies: Some vendors on Rafir Dokan may have specific return and refund policies. Customers are advised to review the vendor's policy before making a purchase.

• Disputes: In case of a disagreement between the customer and vendor, Rafir Dokan will mediate to reach a fair resolution.

6. Digital Products Refund Policy

• Non-Refundable: Digital products (e.g., software, e-books, online courses) are non-refundable once downloaded or accessed.

• Exceptions: If the digital product has not been downloaded or accessed, a refund request may be considered.

7. Unboxing Video Requirement

• Mandatory: For any return or refund request, an unboxing video is mandatory.

• Video Guidelines:

  • Start recording before opening the package.

  • Show the package's condition, shipping label, and the entire unboxing process.

  • Clearly display any defects, damages, or discrepancies.

• Note: Requests without an unboxing video will not be accepted.

8. Contact Information

• Customer Support:

  • Email: [email protected]

  • Phone: +8809611047207

This policy aims to provide clarity and assurance to our valued customers regarding their purchases and potential returns.